As work continues to improve customer service and overall operations of the Office of Federal Student Aid (FSA), Secretary of Education Betsy DeVos announced the formation of a Strategy and Transformation unit to improve the delivery of financial aid to millions of students and their families. Secretary DeVos asked A. Wayne Johnson to lead the Office of Strategy and Transformation. James Manning will lead FSA as Acting Chief Operating Officer.
"We are focused on bringing FSA into the 21st century," said Secretary DeVos. "Wayne has laid out a strong plan to make that happen, and the Strategy and Transformation Office will ensure that vision becomes a reality. Wayne remains the right man for the job."
Dr. Johnson will be tasked with advancing the Next Generation Processing and Servicing Environment and bringing the customer servicing capabilities of FSA into the 21st century.
"In my capacity as COO of FSA, it became crystal clear to me that the greatest contribution I can make to FSA is to dedicate the fullest measure of my time and attention toward making the FSA Next Generation operating vision a reality," said Dr. Johnson.
James Manning, Acting Under Secretary, has assumed the duties of Acting COO of FSA. Mr. Manning and Dr. Johnson will be working together in full partnership, along with the other highly committed team members of FSA, toward the goal of making the student financial aid experience provided by the Federal government much better for students, and more responsible on behalf of U.S. taxpayers.