Memorandum from Secretary of Education Betsy DeVos to FSA Chief Operating Officer James Runcie Regarding Student Loan Servicer Recompete

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Memorandum from Secretary of Education Betsy DeVos to FSA Chief Operating Officer James Runcie Regarding Student Loan Servicer Recompete

April 11, 2017

In a letter delivered today to Federal Student Aid Chief Operating Officer James Runcie, U.S. Secretary of Education Betsy DeVos withdrew several policy memos from former Secretary John King and former Under Secretary Ted Mitchell regarding the student loan servicing procurement process.

“The student loan servicing procurement affords us a significant opportunity to improve outcomes and experiences for federal student loan borrowers, as well as demonstrate sound fiscal stewardship of public dollars,” says Secretary DeVos. “ We must create a student loan servicing environment that provides the highest quality customer service and increases accountability and transparency for all borrowers, while also limiting the cost to taxpayers.”

The full letter can be found here http://www2.ed.gov/documents/press-releases/student-loan-servicer-recompete.pdf.