Arkansas Rehabilitation Services Administration
1616 Brookwood Drive
P.O. Box 3781
Little Rock, AR 72203

Phone: 501-296-1600
Web: www.arsinfo.org

Service Record Review Process

As part of its quality assurance team responsibilities, the Arkansas Rehabilitation Services Administration (ARS) conducts regular service record reviews to train vocational rehabilitation (VR) counselors and assess compliance with VR program requirements and state standards. Typically, 125 service records are reviewed quarterly. ARS quality assurance team and managers review both active and closed records. ARS uses a review instrument for this process that is consistent with federal requirements. The process allows for targeted reviews, such as the 2007 review that focused on recommendations and findings in the RSA FY 2005 monitoring report. ARS' service record review enhances accountability, promotes consistency among staff with respect to the implementation of state and federal requirements, and is aligned with the identification and sharing of effective practices, staff training, and policy revision.

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