Archived Information

Access for All: A New National Library for Tomorrow's Learners - February 1997

Accountability Recommendations

Accountability is defined by the Task Force as continually improving Library services through feedback from customers, network partners, and policymakers in order to improve teaching and learning.

  1. The National Library of Education should be accountable for all of its operations to its customers and partners.

  2. The National Library of Education should ensure that recommendations and feedback from its customers are systematically collected and are used to measure the impact of its services as well as to improve services, set priorities, make plans, assemble budgets, and justify programs and activities. To this end:

    • An evaluation program, including feedback surveys, covering all aspects of its operations, should be established and implemented in order to provide frequent performance reports to responsible staff, advisory representatives, and Department officials.

  3. The evaluation process implemented by the National Library of Education should include all customers and should have: (1) a mechanism for obtaining information on the performance of the Library in serving customers; (2) a mechanism, developed collaboratively, for obtaining information on the performance of the U.S. Education Information Network; and (3) a mechanism for evaluating the internal operations of the Library.

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[Assistance Recommendations] [Table of Contents] [Concluding Statement]