A r c h i v e d  I n f o r m a t i o n

Project Period:

1 December 1992-30 September 1995

Federal Funding Source:

Department of Labor

Federal:

$999,775

Non-Federal:

1,884,292

Total:

$2,884,067

Occupational Area(s):

Food service--server, cashier, host/ess, busser; Lodging--front desk clerk, bellperson, concierge, reservationist

Status:

Standards were published in October 1995. A stakeholder report was published Summer 1995.

Description of standards document:

The Council on Hotel, Restaurant and Institutional Education (CHRIE), in conjunction with the Hospitality and Tourism Skills Board (HTSB), identified national level skill standards for eight front-line positions in foodservice and lodging. The standards for each position are contained in eight free-standing documents called skill standards sets. The sets are available in hard copy and in disk versions. Each set contains: methodology, benefits, position snapshot, duties and tasks, criteria for outstanding, performance, competencies, knowledge and skills, and sample training and resource materials.

Description of companion document:

Published in the summer of 1995, Building Skills By Building Alliances is a 32-page stakeholder report that provides specific information about the hospitality and tourism skill standards initiative derived from the Goals 2000: Educate America Act. The report explains the development process of the standards, and describes the benefits of the standards for employers, employees, educators and trainers. The report contains sample excerpts of the standards from the front desk clerk and server positions, including a narrative snapshot for each position.

Excerpt(s) of a standard:

Task: Verify a guest's credit.

Action: Must be able to verify guest credit in a timely, courteous manner and in compliance with the property's credit policies.

Knowledge:

1. Property procedure for establishing credit to secure room

2. Procedure for making credit card imprint

3. Credit card company policy for documenting authorization of credit

Skills:

1. Public speaking (one-to-one)

2. Arithmetic--multiplication level 1

Partners:

Accrediting Commission of the American Culinary Federation, Alpena High School (MI), American Hotel and Motel Association, American School Food Service Association, American Society of Travel Agents, Applebee's, Canadian Food Service Executives Association, Canadian Tourism H.R. Council, Career College Association, Council of Hotel and Restaurant Trainers, Council on Hotel, Restaurant and Institutional Education, Days Inn, Dietary Managers Association, Educational Foundation of the National Restaurant Association, Educational Institute of the American Hotel and Motel Association, Educational Leadership Institute, Foodservice Consultants Society International, Hotel and Restaurant Employees Union International, IACVB, Inflight Food Service Association, International Association of Conference Centers, International Association of Hospital Accountants, International Foodservice Distributors Association, International Foodservice Executives Association, International Foodservice Manufacturers Association, International Society of Hospital Consultants, InterAmerican Development Bank, J. Sargeant Reynolds Community College, Marriott International, Inc., McDonald's Corporation, NACUFS, National Academy Foundation, National Association of Food Equipment Manufacturers, National Association of Concessionaires, National Exec. Housekeepers Association, National License Beverage Association, National Club Association, National Association of Catering Executives, National Association of State Directors of Technical Education, National Council of Chain Restaurants, National Restaurant Association, National Tour Association, National Urban League, Inc.; Employment and Job Training, OK Department of Vocational and Technical Education, Opryland Hotel, Presley Tours, Inc., Professional Association of Innkeepers International, Provenant Health Partner, Society for Foodservice Management, State Association of Vocational Technical Education (HI), TGIFriday's, The Educational Foundation of the National Restaurant Association, The Greening Group, The Johns Hopkins University Institute for Policy Studies, TIPS, Health Communications, Inc., Tourism Works for America Council, Travel and Tourism Government Affairs, Travel and Tourism Research Association, Tropicana Hotel and Casino,, University of Delaware, University of Houston, Hilton College of H.R.M., University of MS, National Food Service Management Inst., Walt Disney World Company, Woods House, and the U.S. Department of Labor.

-###-

[Heavy Highway/Construction and Environmental Remediation]

[Human Services]