A r c h i v e d  I n f o r m a t i o n

Project Period:

1 September 1993-30 November 1996

Federal Funding Source:

Department of Education

Federal:

$437,300

Non-Federal:

530,083

Total: $967,383

Occupational Area(s):

Customer Service/Stock Associate and Front-end Associate (encompasses all entry level positions)

Status:

Draft standards were published in June 1994. The final version of the standards will be published in Spring 1996.

Description of standards document:

The standards include: a performance objective, including a task statement, conditions, and standard; performance steps; and, enabling competencies--the knowledge and skills (cognitive, affective and psychomotor) necessary for the performance of the task.

Description of companion document:

The prototype interactive training program will use a multi-media approach to train on the front end associate area of customer service. The customer service interactive training program uses each task found in the National Skill Standards Front End Associate document. The training program uses live video footage of in-store situations. Eleven different scenes are depicted in the prototype program. Questions relating to each of the eleven situations are designed to illicit the appropriate response for the standard. A feedback loop is provided so that the student can gain the appropriate response. An instructor feedback system is also a part of the training module. A similar program will be designed for stock/production associate.

Excerpt(s) of a standard:

Task Statement: Resolve transaction errors.

Conditions for performance: Cash register, form for recording errors on register, pen.

Standard: Error must be adjusted so that register tape will reflect the correct cost of purchase.

Performance Steps: Determine incorrect amounts; void incorrect amount in cash register; notify supervisor of incorrect amount in cash register; key in/input correct amount; and record error adjustment according to store policy.

Enabling Competencies: Follow store policy; read to obtain information; and perform mathematical computations.

Related Academic Skills: Compute--addition of complex numbers, whole numbers, and decimals; subtraction of complex numbers, whole numbers, and decimals.

Comprehend--the sequence of written information.

Partners:

American Institute of Baking, Anderson Consulting, Associated Wholesale Grocers, Buchanan Food Mart, Inc., Columbiana Foods, Inc., Cornell University, D'Agostino Supermarkets, Distributive Education Council, Felpausch Food Centers, Food Marketing Institute, General Merchandise, Genuardi Supermarkets, Inc., Gregerson's Foods, Inc., International Dairy-Deli-Bakery Association, Kraft Foods, Mar-Val Food Stores, Inc., Mexican American Grocers Association, Michigan State University, NAWGA/IFDA, National Association of Convenience Stores, National Live Stock and Meat Board, National KAGRO, New Jersey Department of Education, Pay Less Supermarkets, Inc., Produce Marketing Association, Richfood, Inc., SUPERVALU, Inc., Spartan Stores, Inc., St. Joseph's University, Techau's, Inc., Tom's Super Thrift, Ukrop's Supermarkets, Uncle Phil's General Store, Vocation-Technical Education Consortium of States, Wakefern Food Corporation, Western Michigan University.

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