FSA HELP CENTERS

The following chart explains where to get answers to your questions about FSA software, data exchanges, and program administration issues. When in doubt, you may call the FSA Customer Service Call Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov

Help Centers for
FSA Processing
Contacting FSA Offices
for Help
  • CPS/WAN Technical Support: 800-330-5947
    TDD/TTY: 800-511-5806 E-mail: cpswan@ncs.com
    Fax: 319-358-4260 Open 8am - 8pm (ET) Monday - Friday.
  • Common Origination and Disbursement (COD) for Pell and Direct Loans.
    Open 8am - 8pm (ET) Monday - Friday. Questions about the COD web site, rejected records, current funding level, document/batch status and integrity issues.
    • Pell Grants: 800-4PGRANT (1-800-474-7268).
    • Direct Loans: 800-848-0978 Reconciliation and closeout, rebuild loan files, Master Promissory Notes, systems and interface assistance.
  • Grants Administration and Payment System - GAPS: 1-888-336-8930
    (TTY: 1-800-897-8402) Hours of operation: 8am-6pm (ET) Monday-Friday.
    Questions about school's authorization for FSA funds and Electronic File Transfers. Your school's business office can use the GAPS Web site to check available balances, initiate payment requests and refunds, print activity reports, and view payment requests.
  • National Student Loan Data System 800-999-8219
    Open 8am - 8pm (ET) Monday - Friday.
    • Sign-up, logon assistance, and password reset.
    • Navigation questions and other user questions regarding NSLDS Web site.
    • NSLDS history page of the SAR/ISIR.
    • Transfer Monitoring and Enrollment reporting (formerly Student Status Confirmation Reports - SSCR).
    • Reporting Perkins Data and overpayments.
    • NSLDS batch status and rejected records.
    • Requests for Cohort Default Rate Record Details.
    • DataPrep and small school template software.
  • Campus Based Programs Customer Service: 877-801-7168
    Questions about the Perkins default rates, FISAP related operational or procedural questions, help with the eCampus-Based/FISAP on the Web site.
  • PEPS Help Desk: 877-366-3338 (Option 1) Questions about connectivity interruptions or other problems in filling out the E-App.
  • eZ Audit: 877-263-0780 E-mail Address: fsaezaudit@ed.gov
    Questions about filing an audit electronically on the eZ Audit Web site.
  • Schools Customer Service Center
    1-800-433-7327 (9AM to 5PM ET)
    Fax: 202-275-5532 E-mail: fsa.customer.support@ed.gov
    Questions about program administration, regulatory requirements, Handbook and Dear Colleague Letter guidance.
  • FSA training: 202-377-3941.
    Help with registration Web site.
  • Case Management Teams: Call your regional case team with questions about program reviews, financial reports, audits, and eligibility and re-certification
  • Closed Schools: 1-800-256-7346
    Questions about school closure, unpaid refunds, poor quality of education/student services, or false certification of eligibility to borrow
  • Default Management Hotline: 202-377-4259 (Calls responded to within 24-72 hours.) School questions about Cohort Default Rates for Stafford loans.
  • Direct Loan Client Account Managers: (CAMS) - set up on DL page
  • Lender or Guaranty Agency Default Rates: 202-377-3053
  • Teacher Shortage Area List: 202-503-7582
    E-mail Argelia.Velez-Rodriguez@ed.gov
Help Centers
for Students
  • Federal Student Aid Information Center: 800-433-3243 (800-4 FED AID)
    TDD: 800-730-8913    . The Center’s primary role is to help students fill out the FAFSA and FAFSA on the Web, register for a PIN, make address and school changes to a student's application, locate the holder of a borrower's loan, and respond to other inquiries about federal student aid from students and parents. However, the Center can also help aid administrators with FAFSA application problems if the school has received the student's DRN number.
  • Direct Loan services for students & borrowers
    Open 8am - 8:30pm (ET) Monday - Friday.
    • Applicant Services 800-557-7394 TDD: 800-557-7395
    • Borrower Services 888-848-0979 TDD: 800-848-0983
    • Consolidation 800-557-7392
    • Payment Center Collections 800-848-0981
  • Debt Collection Service (DCS): 800-621-3115
    Questions about current status and repayment arrangements for defaulted loans and Pell Grant overpayments held by the Department of Education.
  • Conditional Disability Discharges: 877-950-8506
  • Office of the Ombudsman FSA. 877-557-2575
    Open 8:30am - 8:30pm (ET) Monday - Friday. E-mail: fsaombudsmanoffice@ed.gov
    Borrowers may contact the Ombudsman Office as a final resort if they have been unable to resolve their repayment problems through normal customer service avenues. Borrowers may visit our web site for further information about ways to resolve problems prior to contacting the Ombudsman.

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