Describes the lines of communication that must exist among offices within the school and with outside organizations, as well as the information that schools must provide to students.

Identifies other school offices and outside organizations that a school's financial aid office must communicate with, and explains the purpose of these communications.

Describes types of information that schools must provide to current and prospective students and methods for delivering the information.

Describes loan counseling requirements for Perkins, Direct Loan, and FFEL borrowers, and suggests issues to consider when setting up counseling systems.