Archived Information
Recommendations and Performance.Eleven 1998 survey items were targeted for improvement
Three have improved by 10 percentage points or more:
- Recognition and rewards are based on merit. (+14%)
- Management and the union(s) work cooperatively on mutual problems. (+10%)
- Employees are rewarded for working together in teams (for example, performance ratings, cash awards, certificates, public recognition). (+10%)
Three have improved by 6 - 10 percentage points:
- Employees receive the training they need to perform their jobs (for example, on-the-job training, conferences, workshops). (+9%)
- Are you clear about how ?good performance? is defined in your organization? (+7%)
- Creativity and innovation are rewarded. (+6%)
Three have improved by less than 6 percentage points:
- There are well-defined systems for linking customers? feedback and complaints to employees who can act on the information. (+4%)
- Employees receive training and guidance in providing high quality customer service. (+2%)
- Corrective actions are taken when employees do not meet performance standards. (+1%)
Two have declined:
- Has your organization implemented simplified travel regulations? (-7%)
- Has your organization streamlined the process for hiring employees? (-1%)