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A r c h i v e d I n f o r m a t i o n
| Q1. When you use the U.S. Department of Education's (ED) Internet services, are you doing so as a: | |
Response # % -------- --- ---- Student 46 3.5% Teacher 272 20.7% Education administrator or manager 471 35.8% Parent or family member 53 4.0% Researcher or analyst 210 16.0% Policy maker or legislator 22 1.7% Librarian 40 3.0% Writer or reporter 31 2.4% Other (please specify) 166 12.6% No response to this question 5 0.4% |
 |
| Q2. What is your affiliation? | |
Response # %
-------- --- ----
Education - Elementary or secondary
(incl. vocational high schools) 468 35.6%
- Junior, community, or technical
college 68 5.2%
- College or university 325 24.7%
Government
- White House or Congress 0 0.0%
- Federal government agency 41 3.1%
- State government agency 93 7.1%
- Local government agency 14 1.1%
Library 7 0.5%
Association or non-profit
organization 128 9.7%
For-profit organization or business 53 4.0%
Media 15 1.1%
No affiliation, private individual 42 3.2%
Other (please specify) 56 4.3%
No response to this question 6 0.5%
|
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| Q3. How do you typically access the Internet? | |
Response # % -------- --- ---- 14.4kbps or slower modem 199 15.1% 28.8kbps or faster modem 447 34.0% Direct connection 632 48.0% No response to this question 38 2.9% |
 |
| Q4. How often do you visit our World Wide Web site? | |
Response # % -------- --- ---- Daily 160 12.2% At least once a week 372 28.3% At least once a month 428 32.5% At least once every 6 months 143 10.9% Less than once every 6 months 92 7.0% Never 107 8.1% No response to this question 14 1.1% |
 |
| Q5. How often do you visit our Gopher site? |
Response # % -------- --- ---- Daily 27 2.1% At least once a week 97 7.4% At least once a month 208 15.8% At least once every 6 months 159 12.1% Less than once every 6 months 197 15.0% Never 600 45.6% No response to this question 28 2.1% |
| Q6. Do you receive the EDInfo e-mail information service? (EDInfo sends subscribers 2-3 e-mail messages per week announcing and describing new ED publications, products, grant competitions, and other initiatives) | |
Response # % -------- --- ---- Current subscriber 955 72.6% Former subscriber 13 1.0% Not familiar with; how do I subscribe? 272 20.7% Not interested 59 4.5% No response to this question 17 1.3% |
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| Q7. We want ED Internet services to meet your needs. In general, how satisfied are you with the information content? | |
Resp.
Response Avg. Rate
-------- ---- ----
relevance to your needs 4.05 89%
timeliness 4.25 88%
accuracy 4.31 84%
completeness/
comprehensiveness 4.06 87%
overall usefulness 4.07 88%
|
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| Q8. In general, how satisfied are you with the way the information is presented? | |
Resp.
Response Avg. Rate
-------- ---- ----
clarity of the writing
(readibility, ease of
interpretation) 4.35 89%
layout of the material 4.05 87%
clarity of the tables and
charts 4.02 78%
amount of graphics (too
few, too many) 3.71 74%
clarity of the graphics 3.82 71%
|
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| Q9. In general, how satisfied are you with the way the information is organized? | |
Resp.
Response Avg. Rate
-------- ---- ----
ease of finding
information of
interest 3.85 84%
ease of finding new
material 3.83 80%
menus and categories
(clarity, ease of use) 3.84 78%
links (relevance,
usefulness) 3.95 75%
search tools 3.76 70%
|
 |
| Q10. In general, how satisfied are you with the responsiveness of ED Internet services? | |
Resp.
Response Avg. Rate
-------- ---- ----
Web/gopher screens
(quick/sluggish) 3.78 65%
Searches
(quick/sluggish) 3.66 64%
webmaster@inet.ed.gov
(email inquiries: speed
and quality of reply) 3.87 40%
|
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| Q11. Our goal is to provide useful information and services. How useful do you find: | |
Resp.
Response Avg. Rate
-------- ---- ----
announcements of funding
opportunities and
information about grants
and contracts 2.63 90%
research findings (syntheses
and summaries) 2.63 89%
research reports 2.59 88%
updates on budget, legislation,
and activities 2.59 89%
directories of information
centers, clearinghouses,
and technical assistance
centers 2.58 87%
descriptions of effective and
promising practices 2.54 88%
statistics 2.54 88%
descriptions of exemplary
schools and programs 2.47 88%
legislation and regulations 2.43 88%
general guides to the
Department of Education
and its programs and
services 2.42 88%
descriptions of ED-funded
projects 2.41 88%
full-text publications 2.41 87%
press releases 2.42 89%
publication announcements 2.42 87%
conference calendars and
announcements of
upcoming events 2.36 88%
lesson plans and teacher
guides 2.25 87%
student aid information 2.25 88%
activities for families,
parents, and children 2.24 87%
speeches and testimony 2.07 88%
|
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| Q12. We want to provide information in formats you can use. Your answers to this question will help us understand how you prefer to use information and in what formats. | |
| a. Short documents | |
How do you prefer to use short documents?
# % Rank
--- ---- ----
View/read online 933 70.9% 1
Download to view offline 337 25.6% 3
Download to print 712 54.1% 2
Download to edit or manipulate 275 20.9% 4
No response to this question 92 7.0%
|
 |
What file format(s) do you prefer?
# % Rank
--- ---- ----
Hypertext markup language
(.html) 643 48.9% 1
Plain ASCII text (.txt) 589 44.8% 2
Adobe Acrobat (.pdf) 290 22.0% 3
Compressed file (.zip) 170 12.9% 4
Other (please specify) 61 4.6% 5
No response to this question 230 17.5%
|
|
| b. Long documents | |
How do you prefer to use long documents?
# % Rank
--- ---- ----
View/read online 424 32.2% 3
Download to view offline 544 41.3% 2
Download to print 746 56.7% 1
Download to edit or manipulate 312 23.7% 4
No response to this question 122 9.3%
|
 |
What file format(s) do you prefer?
# % Rank
--- ---- ----
Hypertext markup language (.html)
-- collection of short pages 436 33.1% 2
Hypertext markup language (.html)
-- single long page 270 20.5% 4
Plain ASCII text (.txt) 523 39.7% 1
Adobe Acrobat (.pdf) 301 22.9% 3
Compressed file (.zip) 224 17.0% 5
Other (please specify) 67 5.1% 6
No response to this question 263 20.0%
|
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| c. Tables and charts | |
How do you prefer to use tables and charts?
# % Rank
--- ---- ----
View/read online 736 55.9% 1
Download to view offline 347 26.4% 3
Download to print 670 50.9% 2
Download to edit or manipulate 223 16.9% 4
No response to this question 212 16.1%
|
 |
What file format(s) do you prefer?
# % Rank
--- ---- ----
Hypertext markup language
(.html) 531 40.3% 1
Plain ASCII text (.txt) 373 28.3% 2
Adobe Acrobat (.pdf) 302 22.9% 3
Worksheet (.wk1) 154 11.7% 6
Bitmap graphic (.gif, .jpeg) 258 19.6% 4
Compressed file (.zip) 159 12.1% 5
Other (please specify) 29 2.2% 7
No response to this question 326 24.8%
|
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| d. Data sets | |
How do you prefer to use data sets?
# % Rank
--- ---- ----
Search/view online 646 49.1% 1
Download to search/view
offline 330 25.1% 3
Download to print 448 34.0% 2
Download to edit or manipulate 249 18.9% 4
No response to this question 359 27.3%
|
 |
What file format(s) do you prefer?
# % Rank
--- ---- ----
Hypertext markup language
(.html) 468 35.6% 2
Plain ASCII text (.txt) 475 36.1% 1
Proprietary format (SAS, SPSS,
DBF, etc.) 158 12.0% 4
Compressed file (.zip) 198 15.0% 3
Other (please specify) 29 2.2% 5
No response to this question 452 34.3%
| |
| Q13. In the future, would you find any of the following potential applications of more advanced technologies useful? | |
# % Rank
--- ---- ----
Transcripts of speeches and presentations made by the Secretary or other Department representatives
Audio transcripts 304 23.1% 13 Video transcripts 292 22.2% 14Discussion forums on education topics Live "chat" sessions 382 29.0% 12 Live "town hall" meetings with Department representatives 460 35.0% 10 Ongoing moderated discussion areas 511 38.8% 9Databases and search capabilities Education statistics -- published indicators, tables, and charts 889 67.6% 1 Education statistics -- custom tables generated from education survey data sets 792 60.2% 5 Database of education resource organizations (national/regional/ state) including information centers, technical assistance centers, services for special populations, exemplary schools and projects, etc. 855 65.0% 2 Full text of all education-related materials at federal Internet sites 701 53.3% 7 Collections of lesson plans and other teacher materials at federal, state, association, and other sites 643 48.9% 8Electronic submission of Student aid applications 447 34.0% 11 Grant applications 820 62.3% 4 Survey responses 739 56.2% 6 Orders for printed publications 823 62.5% 3 No Response to this question 131 10.0% -- |
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[ Back to Customer Survey MemoThis page last modified June 10, 2003 (kms).