U.S. Department of Education: Promoting Educational Excellence for all Americans

Enterprise Web Portal Strategy

Exhibit 300: Capital Asset Plan and Business Case Summary
Part I: Summary Information And Justification

Section A: Overview

  1. Date of submission: May 29, 2008
  2. Agency: 018
  3. Bureau: 45
  4. Name of this Capital Asset: Enterprise Web Portal Strategy
  5. Unique Project (Investment) Identifier: 018-45-01-06-01-0000-00
  6. What kind of investment will this be in FY2010? Operations and Maintenance
  7. What was the first budget year this investment was submitted to OMB? FY2009
  8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap: The FSA Enterprise Portal will improve the online experience of customers and employees by delivering online services to satisfy their specific needs. There is a strong need to simplify the web presence and align it with business goals such as increasing financial aid awareness, building long term online relationships with students and trading partners, and achieving proactive service delivery. This is not possible using today's seventy-three web sites. The portal will enhance business productivity through integrated data views and pro-active service delivery, i.e. pushing data and content to customers based on their profile attributes. Customers should not have to "shop" for services or data across a variety of non-integrated systems. Business requires data from multiple systems across the enterprise to meet the business needs of a specific customer or employee. Each system currently requires a separate login, and the data identifiers and data structures do not match across systems. Much time and energy is wasted in accessing systems and manually assembling data into integrated views. Finally, the portal will support improved communications and teamwork involving both employees and customers, and provide business projects with an infrastructure that supports the development and deployment of the portal capabilities across the enterprise and reduces the technology burden on small and large projects. Today's many web sites and support vendors result in the business developing the same webfunctions many times. An enterprise portal reduces the technology risk on small and large projects by offering the chance to "build it once and use it many times".
  9. Did the Agency's Executive/Investment Committee approve this request? yes
    1. If "yes," what was the date of this approval? Aug 30, 2007
  10. Did the Project Manager review this Exhibit? yes
    1. What is the current FAC-P/PM (for civilian agencies) or DAWIA (for defense agencies) certification level of the program/project manager? Senior/Expert/DAWIA-Level 3
  1. Has the agency developed and/or promoted cost effective, energy efficient and environmentally sustainable techniques or practices for this project. no
    1. Will this investment include electronic assets (including computers)? no
    2. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only) no
      1. If "yes," is an ESPC or UESC being used to help fund this investment? [Not answered]
      2. If "yes," will this investment meet sustainable design principles? [Not answered]
      3. If "yes," is it designed to be 30% more energy efficient than relevant code? [Not answered]
  2. Does this investment directly support one of the PMA initiatives? yes
    Expanded E-Government
    1. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? The PMA Expanded Electronic Government initiative is a primary factor driving the Federal Student Aid Enterprise Portal implementation. The Federal Student Aid Enterprise Portal will create easy-to-find single points of access to online services and integrated data for different Federal Student Aid web users (students, financial partners, schools and employees).
  3. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)? (For more information about the PART, visit www.whitehouse.gov/omb/part.) no
    1. If "yes," does this investment address a weakness found during a PART review? [Not answered]
    2. If "yes," what is the name of the PARTed program? [Not answered]
    3. If "yes," what rating did the PART receive? [Not answered]
  4. Is this investment for information technology? yes

For information technology investments only:

  1. What is the level of the IT Project? (per CIO Council PM Guidance) Level 2
  2. In addition to the answer in 11(a), what project management qualifications does the Project Manager have? (per CIO Council PM Guidance) (1) Project manager has been validated as qualified for this investment
  3. Is this investment or any project(s) within this investment identified as "high risk" on the Q4-FY 2008 agency high risk report (per OMB Memorandum M-05-23)? no
  4. Is this a financial management system? no
    1. If "yes," does this investment address a FFMIA compliance area? [Not answered]
      1. If "yes," which compliance area: [Not answered]
      2. If "no," what does it address? [Not answered]
    2. If "yes," please identify the system name(s) and system acronym(s) as reported in the most recent financial systems inventory update required by Circular A-11 section 52 [Not answered]
  5. What is the percentage breakout for the total FY2010 funding request for the following?
Hardware 0
Software 0
Services 100
Other 0
  1. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities? n/a
  2. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval? yes
  3. Does this investment directly support one of the GAO High Risk Areas? no

Section B: Summary of Spending

  1.  

Table 1: SUMMARY OF SPENDING FOR PROJECT PHASES
(REPORTED IN MILLIONS)
(Estimates for BY+1 and beyond are for planning purposes only and do not represent budget decisions)
  PY-1 and earlier PY 2008 CY 2009 BY 2010 BY+1 2011 BY+2 2012 BY+3 2013 BY+4 and beyond Total
Planning: 0 0 0 0 0 0 0 0 0
Acquisition: 0 0 0 0 0 0 0 0 0
Subtotal Planning amp; Acquisition: 0 0 0 0 0 0 0 0 0
Operations & Maintenance: 0 0 0 1.03 0 0 0 0 1.03
TOTAL: 0 0 0 1.03 0 0 0 0 1.03

Government FTE Costs should not be included in the amounts provided above.
Government FTE Costs 0 0 0.2 0.2 0 0 0 0 0.4
Number of FTE represented by Costs: 0 0 1 1 0 0 0 0 2
  1. Will this project require the agency to hire additional FTE's? no
    1. If "yes", How many and in what year? [Not answered]
  2. If the summary of spending has changed from the FY2009 President's budget request, briefly explain those changes: [Not answered]

Section D: Performance Information

Performance Information Table
Fiscal Year Strategic Goal(s) Supported Measurement Area Measurement Grouping Measurement Indicator Baseline Target Actual Results
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Customer Results Customer Satisfaction Portal Usage: Percentage increase of portal usage by Federal Student Aid employees 0 5% Results Expected: Dec. 2008
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Technology User Satisfaction Single Sign-on: Reduce number of sign-on points to access Federal Student and Department of Education systems 0 -1 Results Expected: Dec. 2008
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Mission and Business Results Higher Education Portal Visits: Annual percentage increase of student portal accounts New Initiative (planning stages) baseline 0% 0% Results Expected Dec. 2009
2008 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Processes and Activities Efficiency Web Presence: Percentage of of Federal Student Aid web presence consolidated into the enterprise portal 0 3% Results Expected: Oct. 2008
2009 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Customer Results Customer Satisfaction Portal Usage: Percentage increase of portal usage by Federal Student Aid employees 5% 10% Results Expected: Oct 2009
2009 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Technology User Satisfaction Single Sign-on: Reduce number of sign-on points to access Federal Student and Department of Education systems -1 -2 Results Expected: Oct. 2009
2009 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Mission and Business Results Higher Education Portal Visits: Annual percentage increase of student portal accounts Baseline not yet established: basline will be established based on this year's performance Projected Target - 10% Results Expected: Dec. 2009
2009 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Processes and Activities Efficiency Web Presence: Percentage of of Federal Student Aid web presence consolidated into the enterprise portal 3% 5% Results Expected: Dec. 2008
2010 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Customer Results Customer Satisfaction Portal Usage: Percentage increase of portal usage by Federal Student Aid employees 10% 15% Results Expected: Oct 2010
2010 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Mission and Business Results Higher Education Portal Visits: Annual percentage increase of student portal accounts Baseline not yet established: based on 2009 Projected Target - 10% Projected - 15% Results Expected: Dec. 2010
2010 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Technology User Satisfaction Single Sign-on: Reduce number of sign-on points to access Federal Student and Department of Education systems -2 -4 Results Expected: Oct. 2010
2010 Goal 3: Objective 2: Deliver federal student aid to students and parents effectively and efficiently Processes and Activities Efficiency Web Presence: Percentage of of Federal Student Aid web presence consolidated into the enterprise portal 5% 8% Results Expected: Dec. 2010

Section F: Enterprise Architecture (EA)

  1. Is this investment included in your agency's target enterprise architecture? yes
    1. If "no," please explain why? [Not answered]
  2. Is this investment included in the agency's EA Transition Strategy? yes
    1. If "yes," provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment. Enterprise Portal
    2. If "no," please explain why? [Not answered]
  3. Is this investment identified in a completed and approved segment architecture? yes
    1. If "yes," provide the six digit code corresponding to the agency segment architecture. The segment architecture codes are maintained by the agency Chief Architect. For detailed guidance regarding segment architecture codes, please refer to http://www.egov.gov/. 206-000

4. Service Component Reference Model (SRM) Table :

Agency Component Name Agency Component Description FEA SRM Service Type FEA SRM Component Service Component Reused Internal or External Reuse? BY Funding Percentage
Component Name UPI
Portal Infrastructure Supports the business applications and portal services within the enterprise portal supported by Integrated Technical Architecture. Customer Preferences Data Exchange Data Exchange 018-45-01-06-01-1120-00 Internal 6
Portal - Personalization Provides integrated data access, personalization, through a single access point for Federal Student Aid's information and services to customers, employees and the public. Customer Preferences Personalization [Not answered] [Not answered] No Reuse 5
Search Portlet Provides search functionality within the enterprise portal Search Query [Not answered] [Not answered] No Reuse 5
Portal - Security Provides local security management services for the enterprise portal supported by Security Architecture.. Security Management Identification and Authentication Identification and Authentication 018-45-03-00-02-2050-00 Internal 5
Collaboration Portlet Provides access to a collaborative environment within the enterprise portal. Organizational Management Workgroup / Groupware [Not answered] [Not answered] No Reuse 5
Alerts Generates ad hoc, event based and content based alerts within the enterprise portal. Customer Preferences Alerts and Notifications [Not answered] [Not answered] No Reuse 4
Collaboration Portlet Provides access to a collaborative environment within the enterprise portal. Knowledge Management Information Sharing [Not answered] [Not answered] No Reuse 3
Knowledge Management Portlet Provides access to Federal Student Aid subject matter experts within the enterprise portal. Knowledge Management Knowledge Distribution and Delivery [Not answered] [Not answered] No Reuse 3
Collaboration Portlet Provides access to a collaborative environment within the enterprise portal. Collaboration Shared Calendaring [Not answered] [Not answered] No Reuse 6
Instant Messenger Portlet Provides a online text communication functions within the enterprise portal. Communication Instant Messaging [Not answered] [Not answered] No Reuse 4
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Content Management Content Authoring [Not answered] [Not answered] No Reuse 3
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Content Management Content Publishing and Delivery [Not answered] [Not answered] No Reuse 4
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Content Management Content Review and Approval [Not answered] [Not answered] No Reuse 4
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Content Management Tagging and Aggregation [Not answered] [Not answered] No Reuse 5
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Document Management Indexing [Not answered] [Not answered] No Reuse 5
Content Management Provides content creation, management and publishing services for web content on the enterprise portal. Document Management Classification [Not answered] [Not answered] No Reuse 4
Mail/Calendar Portlet Provides a front-end to e-mail and calendar functions within the enterprise portal. Collaboration Shared Calendaring [Not answered] [Not answered] No Reuse 6
Portal - Security Provides local security management services within the enterprise portal supported by Security Architecture. Security Management Access Control Access Control 018-45-03-00-02-2050-00 Internal 5
Portal Infrastructure Supports the business applications and portal services within the enterprise portal supported by Integrated Technical Architecture. Development and Integration Enterprise Application Integration Enterprise Application Integration 018-45-01-06-01-1120-00 Internal 6
Portal Infrastructure Supports the business applications and portal services within the enterprise portal supported by Integrated Technical Architecture. Development and Integration Data Integration Data Integration 018-45-01-06-01-1120-00 Internal 6
Portal Provides integrated data access, personalization, through a single access point for Federal Student Aid's information and services to customers, employees and the public. Customer Relationship Management Contact and Profile Management [Not answered] [Not answered] No Reuse 6

 

5. Technical Reference Model (TRM) Table:

FEA SRM Component FEA TRM Service Area FEA TRM Service Category FEA TRM Service Standard Service Specification
Data Integration Service Platform and Infrastructure Delivery Servers Portal Servers IBM Websphere Portal v6
Personalization Component Framework User Presentation / Interface Dynamic Server-Side Display IBM Websphere Portal v6
Query Component Framework Data Interchange Data Exchange Google v4.4
Identification and Authentication Service Access and Delivery Security Authentication / Single Sign-on IBM Tivoli Access Manager 5.x, IBM Tivoli Identity Manager 5.x, LDAP
Workgroup / Groupware Component Framework User Presentation / Interface Dynamic Server-Side Display IBM Websphere Portal v6
Alerts and Notifications Component Framework User Presentation / Interface Dynamic Server-Side Display IBM Websphere Portal v6
Information Sharing Service Access and Delivery Access Channels Collaboration / Communications IBM Websphere Portal v6, IBM Quickr, IBM Quickplace
Knowledge Distribution and Delivery Service Access and Delivery User Presentation / Interface Dynamic Server-Side Display IBM Websphere Portal v6, Workplace Web Content Management
Shared Calendaring Service Access and Delivery Access Channels Collaboration / Communications MS Exchange, IBM Exchange 2000 Portlet
Instant Messaging Service Access and Delivery Access Channels Collaboration / Communications IBM Sametime, IBM Quickr
Content Authoring Component Framework User Presentation / Interface Content Rendering IBM Workplace Web Content Management
Content Publishing and Delivery Component Framework User Presentation / Interface Content Rendering IBM Workplace Web Content Management
Content Review and Approval Component Framework User Presentation / Interface Content Rendering IBM Workplace Web Content Management
Tagging and Aggregation Component Framework User Presentation / Interface Content Rendering IBM Workplace Web Content Management, Google v4.4
Contact and Profile Management Component Framework Security Supporting Security Services IBM Websphere Portal v6, LDAP
Access Control Service Access and Delivery Security Supporting Security Services IBM Websphere Portal v6, LDAP
Data Exchange Service Access and Delivery Access Channels Other Electronic Channels IBM Websphere Portal v6
Enterprise Application Integration Service Platform and Infrastructure Delivery Servers Portal Servers IBM Websphere Portal v6
Indexing Service Interface and Integration Interoperability Data Format / Classification IBM Workplace Web Content Management, Google v4.4
Classification Service Interface and Integration Interoperability Data Format / Classification IBM Workplace Web Content Management
  1. Will the application leverage existing components and/or applications across the Government (i.e., USA.Gov, Pay.Gov, etc)? no
    1. If "yes," please describe. [Not answered]

Part III: For "Operation and Maintenance" investments ONLY (Steady State)

Section A: Risk Management (All Capital Assets)

  1. Does the investment have a Risk Management Plan? no
    1. If "yes," what is the date of the plan? Sep 3, 2008
    2. Has the Risk Management Plan been significantly changed since last year's submission to OMB? no
    3. If "yes," describe any significant changes: [Not answered]
  2. If there currently is no plan, will a plan be developed? no
    1. If "yes," what is the planned completion date? [Not answered]
    2. If "no," what is the strategy for managing the risks? Project has been planned and awarded in phases, in order to mitigate risks. Also, the first view released with be the internal employee view. This will mitigate operational risks before releasing any view to external audiences. Due to budget cuts, the project is reverting to a O&M contract only.

Section B: Cost and Schedule Performance (All Capital Assets)

  1. Was operational analysis conducted? no
    1. If "yes," provide the date the analysis was completed. [Not answered]
    2. If "yes," what were the results? [Not answered]
    3. If "no," please explain why it was not conducted and if there are any plans to conduct operational analysis in the future: The project has chnaged and due to lack of funding the scope is reduced to O&M. We will look at an operation analysis in the future.
  2.  
    1. What costs are included in the reported Cost/Schedule Performance information (Government Only/Contractor Only/Both)? Contractor Only

2. b Comparison of Plan vs. Actual Performance Table:

Description of Milestone Planned Actual Variance
Completion Date Total Cost ($M) Completion Date Total Cost ($M) Schedule:Cost
(# days/$M)
Enterprise Portal Infrastructure O&M May 20, 2009 0.56 [Not answered] [Not answered] [Not answered] [Not answered]
Enterprise Portal Employee View O&M Aug 31, 2009 0.46 [Not answered] [Not answered] [Not answered] [Not answered]

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