More Resources FY 2009 Grantee Satisfaction Survey  PDF (581K) | MS Word (774K) American Customer Satisfaction Index Methodology

To improve services to its customers and stakeholders, the Department conducts annually a survey of satisfaction on the quality of the Department's goods and services. A total of ten groups, eight program offices, EDFacts Coordinators and Chief State School Officers participate in the survey. The survey is conducted using the American Customer Satisfaction Index (ACSI) which is the national indicator of customer evaluations of the quality of goods and services and is the only uniform, cross-industry/government measure of customer satisfaction. ACSI has measured more than 100 programs of federal government agencies since 1999.

Previous Surveys

FY 2008 Grantee Satisfaction Survey PDF (454K) | MSWord (1.7M)

FY 2007 Grantee Satisfaction Survey PDF (444K) | MSWord (1.1M)

FY 2006 Grantee Satisfaction Survey PDF (421K)

FY 2005 Grantee Satisfaction Survey PDF (452K)